1. Introduction
iVMS Group ("we," "our," or "us") is committed to protecting your
privacy and ensuring the security of your personal information. This
Privacy Policy explains how we collect, use, disclose, and safeguard
your information when you use our website, mobile applications, and
services.
This policy applies to all users of our services, including fleet
management solutions, vehicle tracking systems, and related
technologies. By using our services, you agree to the collection and
use of information in accordance with this policy.
Scope: This policy covers our website
(www.ivmsgroup.com), mobile applications, and all related services
provided by iVMS Group.
3. Information We Collect
Personal Information
We collect personal information that you provide directly to us,
including:
- • Name, email address, and phone number
- • Company name and job title
- • Fleet size and vehicle information
- • Account credentials and preferences
- • Communication records and support requests
Vehicle and Fleet Data
Through our tracking systems, we collect:
- • GPS location data and route information
- • Vehicle performance and diagnostic data
- • Driver behavior and safety metrics
- • Fuel consumption and efficiency data
- • Maintenance and service records
Technical Information
We automatically collect technical information including:
-
• Device information (IP address, browser type, operating system)
- • Usage analytics and performance data
- • App crash reports and error logs
- • Network connectivity and telemetry data
4. How We Use Your Information
Service Provision
We use your information to provide and improve our services:
- • Deliver fleet management and tracking solutions
- • Process transactions and manage accounts
- • Provide customer support and technical assistance
- • Send important service notifications and updates
Analytics and Improvement
We analyze data to improve our services:
- • Enhance system performance and reliability
- • Develop new features and capabilities
- • Optimize user experience and interface design
- • Conduct research and development activities
Legal and Compliance
We use data for legal and regulatory purposes:
- • Comply with applicable laws and regulations
- • Respond to legal requests and court orders
- • Protect against fraud and security threats
- • Enforce our terms of service and policies
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third
parties. We may share your information in the following
circumstances:
Service Providers
We work with trusted third-party service providers who assist us in
operating our services:
- • Cloud hosting and infrastructure providers
- • Analytics and monitoring services
- • Customer support and communication tools
- • Payment processing services
Legal Requirements
We may disclose information when required by law or to protect our
rights:
- • To comply with legal obligations and court orders
-
• To protect against fraud, security threats, or illegal
activities
- • To enforce our terms of service and policies
- • In emergency situations to protect public safety
Business Transfers
In the event of a merger, acquisition, or sale of assets, your
information may be transferred as part of the business transaction.
We will notify you of any such changes.
6. Data Security and Protection
We implement comprehensive security measures to protect your
information:
Technical Safeguards
- • Encryption of data in transit and at rest
-
• Secure cloud infrastructure with industry-standard security
- • Regular security audits and vulnerability assessments
- • Access controls and authentication mechanisms
- • Intrusion detection and prevention systems
Organizational Measures
- • Employee training on data protection and privacy
- • Regular security awareness programs
- • Incident response and breach notification procedures
- • Vendor security assessments and monitoring
Data Breach Response: In the unlikely event of a
data breach, we will notify affected users and relevant authorities
within 72 hours, as required by GDPR.
7. Your Rights and Choices
Depending on your location, you have certain rights regarding your
personal information:
Access and Portability
- • Request access to your personal information
- • Receive a copy of your data in a portable format
- • Verify the accuracy of your information
Correction and Deletion
- • Request correction of inaccurate information
- • Request deletion of your personal data
- • Object to processing of your information
Marketing and Communications
- • Opt out of marketing communications
- • Control email preferences and frequency
- • Unsubscribe from promotional messages
App Permissions
- • Control location access and tracking
- • Manage camera and microphone permissions
- • Adjust notification settings
- • Revoke app permissions through device settings
Exercise Your Rights: To exercise any of these
rights, please contact us at
privacy@ivmsgroup.com. We
will respond to your request within 30 days.
8. International Data Transfers
Your information may be transferred to and processed in countries
other than your own. We ensure appropriate safeguards are in place:
Transfer Mechanisms
- • Adequacy decisions by relevant authorities
- • Standard contractual clauses (SCCs)
- • Binding corporate rules (BCRs)
- • Other approved transfer mechanisms
Data Processing Locations
Our data is primarily processed in the United Arab Emirates and may
be stored in secure cloud facilities worldwide. We ensure all
transfers comply with applicable data protection laws.
9. Data Retention
We retain your information for as long as necessary to provide our
services and comply with legal obligations:
Retention Periods
-
• Account information: Until account deletion or 7 years after
last activity
- • Vehicle tracking data: 2 years from collection date
- • Communication records: 3 years from last contact
- • Analytics data: 2 years from collection
- • Legal records: As required by applicable laws
Deletion Process
When you request deletion of your data, we will securely delete or
anonymize your information within 30 days, except where retention is
required by law.
10. Children's Privacy
Our services are not intended for children under 13 years of age. We
do not knowingly collect personal information from children under
13.
COPPA Compliance
- • We do not target children under 13
-
• We do not knowingly collect personal information from children
under 13
-
• If we become aware of collecting information from a child under
13, we will delete it immediately
-
• Parents can contact us to review or delete their child's
information
Parental Rights: If you believe we have collected
information from a child under 13, please contact us immediately at
privacy@ivmsgroup.com.
11. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience
and analyze usage patterns:
Types of Cookies
-
• Essential cookies: Required for basic website functionality
-
• Analytics cookies: Help us understand how visitors use our site
-
• Preference cookies: Remember your settings and preferences
-
• Marketing cookies: Used for targeted advertising (with consent)
Third-Party Services
We use third-party services that may set cookies:
- • Google Analytics for website analytics
- • Google Tag Manager for marketing tracking
- • Social media platforms for sharing features
- • Customer support tools for assistance
Cookie Management
You can control cookies through your browser settings. However,
disabling certain cookies may affect website functionality.
12. Mobile App Specific Information
Our mobile applications collect and process additional information
specific to mobile devices:
App Permissions
-
• Location access: For vehicle tracking and fleet management
- • Camera access: For document scanning and photo capture
- • Storage access: For offline data and file management
- • Network access: For real-time communication and updates
- • Push notifications: For alerts and important updates
Device Information
- • Device model and operating system version
- • App version and installation information
- • Network connectivity and performance data
- • Crash reports and error logs
- • Usage patterns and feature interactions
Offline Functionality
Our apps can function offline and store data locally on your device.
This data is synchronized when connectivity is restored.
App Store Compliance
Our mobile applications comply with Google Play Store and Apple App
Store privacy requirements, including:
- • Clear disclosure of data collection practices
- • User consent for data processing
- • Secure data transmission and storage
- • Regular privacy policy updates
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect
changes in our practices or applicable laws:
Update Process
-
• We will notify you of significant changes via email or app
notification
-
• Updated policies will be posted on our website with a new
effective date
-
• Continued use of our services after changes constitutes
acceptance
-
• You can review the current policy at any time on our website
Version History
This policy was last updated on July 13, 2025. Previous versions are
available upon request.
